LIQUIDIAM

Refund Policy

Last updated: 17 September 2026

Liquidiam sells cosmetic items for your character. They are delivered to your account immediately once payment goes through. This page explains when you can get your money back, and how.

Your 14-day right to cancel

If you are a consumer in the EU or UK, the law gives you 14 days to change your mind about something bought online and get a full refund, without giving a reason.

There is an exception for digital content delivered immediately. Because your item appears on your character straight away, we ask you to confirm at the checkout that you want it delivered immediately, and that doing so gives up your 14-day cancellation right for that item.

You confirm that yourself with a tick-box before you pay — it is not hidden in the small print, and you can decline and not buy. Your receipt repeats it in writing.

This exception applies only to changing your mind. It does not affect the refunds below, which we give regardless of how long ago you bought the item.

When we refund you anyway

Separately from the above, and regardless of how long ago you bought it, we will refund you if:

You were charged but never received the item — a payment succeeded and the item did not appear on your account.
You were charged more than once for the same item.
The item is broken — it does not display, or does not work as shown.
We removed an item you paid for, or permanently closed the game, within a reasonable period of your purchase.
The purchase was not made by you and you report it promptly — for example someone else used your account or card without permission.

In those cases we refund the full amount. You do not need to argue the point with us.

When we will not refund

You ticked the box requesting immediate delivery, received the item, and simply changed your mind.
Your account was closed for breaking the Terms of Service — for example cheating or using bots.
You want coins refunded. Coins are earned by playing and cannot be bought with money, so there is nothing to refund.

How to ask for a refund

Email andyotoole90@gmail.com with:

The email address on your Liquidiam account
Which item, and roughly when you bought it
What went wrong

We reply within 3 working days and, where a refund is due, send it back to your original payment method. Your bank usually shows it within 5–10 working days after that.

Please contact us before asking your bank to reverse the charge. A chargeback takes weeks, costs us a fee even when we agree with you, and usually results in the account being suspended while it is investigated. Emailing us is faster for both of us.

Contact

Andrew O'Toole
andyotoole90@gmail.com